OUR STORES

No. 3, Shop No. 3, Ground Floor, No. 1, Yuquan Huafu, Gaoliu Street, Longquan Town, Yanggao County, Datong City, Shanxi Province

 
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is the estimated delivery time for my package?

The estimated delivery time for a package is usually 3-5 business days, but this can vary depending on the shipping method chosen and any potential delays in the shipping process.

Can I track my package online?

Yes, you can track your package online using the tracking number provided to you. Simply enter the tracking number on our website or the carrier's website to get real-time updates on the status of your shipment.

What should I do if my package is lost or damaged during transit?

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to investigate the issue and provide you with a resolution as quickly as possible.

Can I change the delivery address for my package?

 If you need to change the delivery address for your package, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the package is in transit.

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What happens if I am not available to receive my package at the time of delivery?

If you are not available to receive your package at the time of delivery, the carrier will typically leave a delivery notification with instructions on how to reschedule delivery or pick up your package at a nearby location. You can also contact the carrier directly to make alternative arrangements for delivery.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS